FAQ's

What currency are the prices on the site?
All prices are in AUD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are 5-10 days.
Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 7 days please email us at sales@pilatesmats.com.au 

Can I cancel my order?
You are able to cancel your order before it ships. If the item is already sent please contact us to organise a return. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@pilatesmats.com.au. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-12 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to sales@pilatesmats.com.au and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.